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    • Gore -Tex®
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    • All Styles
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    • Boots
    • IGLOO Sheepskin Collection
    • Gore -Tex®
    • Shoes and sneakers
    • Icons
    • Maintenance
    • All Styles
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Free 6 days Shipping and Free 100 days Returns

General Conditions

1Introduction

The general conditions of sale outlined below (known as Terms & Conditions) govern the contractual relationship between any user of the Panamajack.es website (hereinafter "User" or "You") and the Panamajack.es business entity.

These General Terms & Conditions of sale are solely applicable and replace all other general conditions, except in case of prior cancellation with written consent. Panama Jack may, on occasion, modify articles contained in the general terms and conditions. It is therefore advisable to read them on each visit to the Panamajack.es webpage (hereinafter called "Site").

These changes come into effect as soon as they are published on the Internet and do not apply to previously concluded transactions. Each purchase on the website is governed by the conditions applicable on the date of order. It is understood that, once an order has been placed, the terms of sale have been read and accepted in their entirety by the customer.

By accessing the Site, you agree to respect the terms and conditions of use contained herein.

2Placing an order

We offer two (2) ways to place an order:

  • Online through our website: www.panamajackshop.com/fi/en/ (24h/day, 365 days/year)
     
  • By phone on the 0034 96 568 3635 (Monday to Thursday: from 9.00h to 13.30 and from 14.30 to 18:00h -  Friday: 9.00h to 14:30h) GMT +1

3Product information

Products sold on the www.panamajackshop.com/fi/en/ website are exclusive to the Panama Jack brand, no products from external manufacturers are sold on this website.

4Prices

Sale prices listed on the Site are in Euros (or in Pounds on our British website) and include VAT. Orders with delivery within Norway, the Channel Islands and Switzerland have prices as indicated on our website and are exempt from VAT. Panama Jack assumes any extra taxes or customs fees.

5Availability

Please note that orders will be shipped within the limits of available stock.

If one of the articles ordered is not in stock, we will contact you as soon as possible to suggest alternatives.

6Shipping and delivery

Estimated delivery terms and times start from the time the order is placed, as long as it is completed before 12.00 between Monday and Friday. If completed after the indicated times, the period shall start on the next business day. These conditions apply as long as no other shipping date has been specified during the checkout process. 

The customer shall pay for the delivery costs specified during the checkout process. You can have a look at our delivery methods and costs here.

Products purchased from Panama Jack will be sent to mainland Spain and the Balearic Islands, Germany, Austria, Belgium, Denmark, Finland, France, Greece, Netherlands, Hungary, Ireland, Italy, Luxembourg, Portugal, Sweden, Hungary, Norway, Poland, Czech Republic, Sweden, Switzerland and United Kingdom. Orders must be placed through the site of the country in which the customer resides (for Spain: Panama Jack Spain, for UK: Panama Jack UK, etc.). The country of delivery determines the e-shopping site.

Panama Jack does everything possible to respect the shipping deadlines listed on the site. However, Panama Jack is not responsible for any consequences due to a shipping delay or package loss by third party transport contracts, by you yourself or by unforeseeable, insurmountable, or force majeure causes or events.

We suggest making sure that your order is in perfect condition when you receive your package. If you are not satisfied with the delivered items, please indicate upon delivery any anomalies and sign the receipt of delivery accordingly.

7Secured payment

We offer different payment methods depending on the delivery country. You will be able to select the most suitable in your case during the checkout process.

The entire web application works over SSL with 256bit encryption to ensure the security of the information that flows between the client and the online store. The connection uses TLS 1.0, and is encrypted using AES_256_CBC, with SHA1 for message authentication and ECDHE_RSA as key exchange mechanism.

Additionally, all payment pages are hosted and processed on Adyen Payment Services servers, which means no sensitive payment information is stored in Panama Jack databases. The only information that is stored in Panama Jack is the contact information to carry out orders effectively.

Adyen possess the necessary certification to guarantee the client that transactions are performed efficiently and safely. You can find further information on www.adyen.com

8Returns

If you wish to return a product you can do so for free within 100 days. This service is free of charge.

Only returns from unworn articles in original condition with its original packaging, accessories and instructions manuals will be accepted.

The refund of the amount will be paid through the same payment method which was used when the purchase was made. 

You can check out the return process here: www.panamajackshop.com/fi/en/returns

9Guarantees and After-Sales Service

All articles sold on our website are subjected to:

  • Legal guarantee of conformity.
     
  • Legal guarantee for hidden defects.
     
  • Manufacturer's guarantee, which varies in length and duration according to the products and brands.

(Directive 1999/44/EC of the European Parliament and Council of May 25 1999, on certain aspects of the Sale of Consumer Goods and Associated Guarantees).

In the event of a faulty item, the article will be refunded only if there is a quality error. This assessment and review will be done by Panama Jack staff specialized in Quality Management.

10Litigation and responsibilities

Panama Jack is not responsible for failure to comply with these conditions due to unforeseeable circumstances, as defined by Spanish Law, in the absence of the client or through any unforeseeable event caused by a person outside the contract.

Panama Jack is not responsible for the consequences that may result from improper use of products that are sold on the site.

Although some products may have features compatible with professional use, Panama Jack is not a site dedicated to the sale to professionals, so it cannot be held liable for any complaints related to professional activity. 

11Comments, reviews, communication

All opinions written by Panama Jack users are monitored by our Marketing Team. Should any received opinions infringe the law or ethical or moral laws (abusive publicity, defamation, insults, inappropriate comments, etc.) Panama Jack reserves the right to reject or modify such opinions.

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Shipping date

Pre-ordersize and we will ship it on the --/--/----.

Standard Free Shipping 6 business days. 

 

Express Shipping Two business day delivery and a cost of 35€

Estimated time of arrival is from the time the order is placed, as long as it is made before 11.59 am Monday through Friday. If made after the indicated times, the period shall run from the next business day.


Free Returns If you wish to return a product you can do so within 100 days for free. 

Please take into account that maintenance products (insoles, shoelaces and maintenance kits) cannot be returned nor exchanged

Customer service

+34 96 568 36 35

Monday through Thursday: 8:30h to 18:00h

Friday: 8:30h to 14:30h

(GMT +1)

We are on holidays!

Therefore any order done from August 12, 12 am till August the 21st will be sent from our offices on August the 22rd.

Enjoy your days off!

About Cookies on this site

In order to provide you with the best shopping experience we use cookies. By clicking "Accept all cookies", you agree to the use of this technology. You can also change your preferences at any time as well as learn about our cookie policy.

COOKIES CONFIGURATION

We use cookies to provide you with the best purchasing experience. By clicking on “Accept all cookies”, you agree to the use of this technology. You can also change your preferences at any time and learn about our cookie policy.

They cannot be deselected. The essential cookies help make a website usable by enabling basic features such as navigation on the page. The website cannot function properly without these cookies.

+ - More information
List of cookies
Name
PHPSESSID
Domain/Supplier
www.panamajack.es
Purpose
Controls the user’s session
Duration
Session
Name
ci_session
Domain/Supplier
www.panamajack.es
Purpose
Controls the user’s session
Duration
120 mins
Name
popup_newsletter, popup_newsletter_date
Domain/Supplier
www.panamajack.es
Purpose
Controls the appearance of the pop-up for the subscription to the newsletter, making sure that it only appears once.
Duration
1 day
Name
front_pagination_category, front_pagination_product_new
Domain/Supplier
www.panamajack.es
Purpose
Enables us to know which product and category we are in, to allow the pagination of items within a category, and even show the last product we were in by pressing the Back button in the product details.
Duration
365 days
Name
items_cart
Domain/Supplier
www.panamajack.es
Purpose
Controls the products that are added to the shopping cart.
Duration
2 days
Name
pj_cookies_accept
Domain/Supplier
www.panamajack.es
Purpose
Stores cookies consent
Duration
360 days
Name
pj_cookies_analitycs
Domain/Supplier
www.panamajack.es
Purpose
Stores cookie consent: analytical cookies
Duration
360 days
Name
pj_cookies_marketing
Domain/Supplier
www.panamajack.es
Purpose
Stores cookie consent: marketing cookies
Duration
360 days

Analytics cookies help website owners understand how visitors interact with websites by gathering and providing information anonymously.

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Name
_ga
Domain/Supplier
Google Analytics
Purpose
Used to distinguish users
Duration
2 years
Name
_gid
Domain/Supplier
Google Analytics
Purpose
Used to distinguish users
Duration
24 hours
Name
_gat
Domain/Supplier
Google Analytics
Purpose
Used to limit the percentage of requests. If Google Analytics has been implemented via Google Tag Manager, this cookie will be called _dc_gtm_.
Duration
1 minute
Name
_utmx
Domain/Supplier
Google Analytics
Purpose
Used to determine the inclusion of a user in an experiment
Duration
18 months
Name
_utmxx
Domain/Supplier
Google Analytics
Purpose
Used to determine the inclusion of a user in an experiment. Used to determine the expiration of experiments in which a user has been included
Duration
18 months
Name
_utma
Domain/Supplier
Google Analytics
Purpose
Used to distinguish users and sessions. The cookie is created when the JavaScript library is run and there is no __utma cookie. The cookie is updated each time data is sent to Google Analytics.
Duration
2 years
Name
_utmt
Domain/Supplier
Google Analytics
Purpose
Used to limit the percentage of requests.
Duration
10 minutes
Name
_utmb
Domain/Supplier
Google Analytics
Purpose
Used to determine new sessions or visits. The cookie is created when the JavaScript library is run and there is no __utmb cookie. The cookie is updated each time data is sent to Google Analytics.
Duration
30 minutes
Name
__utmc
Domain/Supplier
Google Analytics
Purpose
Not used in ga.js. Configured to interact with urchin.js. This cookie previously worked in conjunction with the __utmb cookie to determine if the user was in a new session or visit.
Duration
Session
Name
_utmz
Domain/Supplier
Google Analytics
Purpose
Stores the source of traffic or the campaign that explains how the user has arrived at the website. The cookie is created when the JavaScript library is run and updated each time data is sent to Google Analytics.
Duration
6 months
Name
_utmv
Domain/Supplier
Google Analytics
Purpose
Used to store custom variable data at the visitor level. This cookie is created when a programmer uses the _setCustomVar method with a custom variable at the visitor level. It was also used for the _setVar method, which is no longer available. The cookie is updated each time data is sent to Google Analytics.
Duration
2 years
Name
_dc_gtm_UA- #
Domain/Supplier
Google Tag Manager
Purpose
Used by Google Tag Manager to control the loading of a Google Analytics script tag.
Duration
1 day

Marketing cookies are used to track visitors on websites. The intention is to show relevant and attractive ads for the individual user, which are therefore more valuable for editors and third-party advertisers.

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test_cookie
Domain/Supplier
doubleclick.net
Purpose
Used to check if your browser supports cookies.
Duration
1 day
Name
fbm_*
Domain/Supplier
facebook.com
Purpose
Cookies set by the Facebook social media network to detect the user. Cookies used to display advertisements relevant to Facebook users.
Duration
10 months
Name
_fbp, fr
Domain/Supplier
facebook.com
Purpose
This cookie is used to adapt our advertising to people who have already visited our website when they are on Facebook or on a digital platform driven by Facebook Advertising.
Duration
10 months
Name
ATN
Domain/Supplier
atdmt.com
Purpose
This domain is owned by Atlas Solutions, which in turn is owned by Facebook. Atlas is an online advertising company that targets users by tracking their web activity. As of September 2014, the company was relaunched under Facebook, promising the ability to reach known users and guide ads based on profiles generated with Facebook user data.
Duration
2 years
Name
personalization_id
Domain/Supplier
twitter.com
Purpose
Twitter service plugin. Its purpose is to obtain the information of the users who have used this service
Duration
2 years
Name
_pinterest_ct_ua
Domain/Supplier
pinterest.com
Purpose
Used by Pinterest to track the use of services.
Duration
1 year
Name
_pin_unauth
Domain/Supplier
pinterest.com
Purpose
These cookies collect information about how visitors interact with the website pages. We use the information to compile reports and help us improve the site. Cookies collect information anonymously. The information obtained does not identify anyone.
Duration
1 year
Name
smc_not, smc_refresh, smc_spv, smc_tag, smc_tpv, smc_uid, smct_last_ov, smct_session
Domain/Supplier
Smarterclick
Purpose
This is used to monitor the behaviour of website visitors and provide timely promotions or useful information through a pop-up window while you are on the website.
Duration
10 years, Session, Session, 1 year, 10 years, 10 years, 1 month , Session